We ship to the Western Suburbs of Melbourne only. Australia wide and international shipping is unavailable at this time.
All orders are shipped on a Tuesday for same day delivery. In certain situations shipping may occur on a different weekday, in which case we will contact you via phone or text message to discuss the shipping date.
Free shipping is available to the postcode 3012 only.
There is a flat rate shipping fee to local suburbs (postcodes 3011, 3013, 3019, 3020) of $10.
Shipping to other suburbs within our delivery area (3015, 3016, 3018, 3021, 3022, 3023, 3025, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038) will incur a flat rate shipping fee of $15.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.